1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as received

  • Original tags, packaging, and labels must be intact

  • The return request must be submitted within 14 days of delivery

  • Items must not show signs of wear, washing, damage, or alteration

The following items are not eligible for return or refund:

  • Final sale or clearance items

  • Customized or personalized products

  • Gift cards

  • Items marked “non-returnable” at checkout

2. Return Process

To request a return, please contact us at:

📩 Email: [email protected]

Include the following information in your request:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (required if the item is defective or incorrect)

Once your request is approved, we will provide return instructions and the shipping address.

3. Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for lost or damaged return shipments

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost

4. Inspection & Approval

Once we receive your return, the item will be inspected.

We reserve the right to reject returns that:

  • Do not meet eligibility requirements

  • Are missing original packaging or tags

  • Show signs of use, washing, or damage

If your return is approved, you will be notified by email.

5. Refunds

  • Approved refunds will be issued to the original payment method

  • Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider

  • Shipping fees are non-refundable, except when the return is due to our mistake

  • A restocking fee may be deducted where applicable

6. Exchanges

We only replace items if they are defective or if you received the wrong product.

For exchange requests (size or color), please contact:

📩 [email protected]

Exchanges are subject to stock availability, and additional shipping charges may apply.

7. Defective or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery

  • Provide clear photos showing the issue

We will offer either:

✅ A replacement
or
✅ A full refund

All shipping costs will be covered in these cases.

8. Order Cancellations

Orders may only be cancelled before shipment.
Once an order has been processed or shipped, it cannot be cancelled.

9. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this policy, please contact us:

📩 Email: [email protected]
📍 Address: 179 Bledsoe Circle, Hot Springs, AR 71913, United States
📞 Phone: +1 323 746 5737